COMMUNITY-MINDED local relationship bank Handelsbanken has been rated the top provider of current accounts in a government-backed survey of small and medium-sized enterprises.
The Business Banking Insight (BBI) survey, run by the Federation of Small Businesses and the British Chambers of Commerce, asked 20,000 SMEs across the UK to rate their bank’s performance.
Handelsbanken, which has a branch in Salmon Fields Business Village, Royton as well as more than 800 branches in 20 countries, came top or joint top in ten of the twelve categories.
Customers were then asked to provide an overall score for their bank, based on their willingness to recommend to other businesses.
Handelsbanken, established in Stockholm in 1871, was for a second year comfortably rated highest by its customers, across all three SME size categories.
Scott Parkinson, Branch Manager, commented: “As a bank built on strong and lasting relationships, we focus on satisfying our customers by providing the best local advice and service we can every day.
“It is encouraging to see this commitment to customer satisfaction is reflected so positively.
“Since we conduct no national marketing, we develop our business by building a strong reputation in the communities we serve. It is this reputation for customer service, across our banking and wealth management services, which sometimes attracts wider positive attention.”
The bank is committed to putting its customers first, believing local branch teams are best-placed to serve and make all decisions relating to their customers.
The team of four at Oldham, with a combined 85 years’ experience, advise customers and agree tailored solutions and individual pricing, free from targets or bonus incentives.
Handelsbanken provides banking services to both businesses and individuals. To find out more call 0161 633 1931 or visit their website: www.handelsbanken.co.uk/oldham