New online prescription system at Saddleworth Medical Practice causes confusion

A SPRINGHEAD businessman found it was definitely not what the doctor ordered when he tried to book a repeat prescription.

P3 Uppermill health centre 1
Saddleworth Medical Centre in Uppermill

Bob Marshall, 65, a diabetic, claims a new system for ordering repeat prescriptions at Saddleworth Medical Practice in Uppermill is confusing patients.

He said: “The practice have introduced a new log-on system for ordering prescriptions which requires a password and they haven’t advised anybody of this change.

“I require a repeat prescription for diabetes but couldn’t order it as I hadn’t got a password. I was told to phone back at 10amand order over the phone.”

A spokesperson for Saddleworth Medical Practice, which has more than 14,000 patients, said: “The website was upgraded in collaboration with the Patient Participation Group (PPG).

“Our PPG were fully involved in the design of the website and the need for a patient password.

“The practice would like to emphasise that to date 2,121 patients have successfully registered for repeat prescriptions through the new site.

“We have only received one written complaint directed to our PPG, to which they responded.

“There have been only a handful of other concerns or queries, which the practice has been able to help patients with.”

But Mr Marshall added: “It seems stupid to change the system and not advise the patients. All this, and the nearest pharmacy is only a short distance from the surgery.”

He has since logged in and registered a password.

Visit Saddleworth Medical Practice’s website online here. Their dedicated prescription line is 01457 821823.

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