Complaints

The Saddleworth Independent (print or online) adheres to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code: http://www.impress.press/standards/

Any complaints about editorial content in the Saddleworth Independent (print or online), standards of journalism or conduct of employees or contributors of Local Communications Limited may be sent in writing to Local Communications Limited at Units 3&4, 45 High Street, Uppermill, Oldham, OL3 6HS or by e-mail to aimee@saddind.co.uk or other reasonable means where this is more convenient and practical for the complainant.

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

Complainants should provide the following information before their complaint will be considered:

  • The complainant’s name, address, e-mail address and telephone number
  • If the complaint is about a news article it must include:
  • the name and date of the publication and page reference of the specific article being complained about plus the URL.
  • URL/Link to any visual or audio element of the complaint.
  • a written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Standards Code adopted by IMPRESS that the complainant believes to have been breached
  • The desired outcome or remedy sought by the complainant

If the complaint is about the conduct or behaviour of an employee or contributor, it must include:

  • the name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual (s)
  • a written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached
  • The desired outcome or remedy sought by the complainant

Local Communications Limited will make reasonable efforts to contact a complainant by telephone, e-mail or in writing to ensure that sufficient information is provided to respond to the complaint. They will acknowledge receipt of the complaint by e-mail or in writing within 7 calendar days of receipt of the complaint.

The circumstances of the complaint will be investigated fairly and complainants should receive a final decision letter within 21 calendar days from the date of the receipt of the complaint.

If the complainant feels the problem has not been satisfactorily or if it is so urgent they cannot wait for Local Communications Limited to respond, they can request that the complaint is reviewed by IMPRESS in accordance with its Regulatory Scheme, by contacting IMPRESS in writing at Impress, 16-18 New Bridge Street, London, EC4V 6AG or call 020 3325 4288 or email: complaints@impress.press

 

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