By Danielle Skinner, Digital Marketing Executive at Aspect IT
VoIP, an alternative to using traditional telephone lines (known as PSTN and ISDN), is becoming increasingly important to businesses as they look to reduce costs, take advantage of the latest developments to help streamline and improve their communications, and future-proof their telephony systems.
The question of VoIP versus PSTN/ISDN is going to be something that businesses can’t afford to ignore as service providers start to phase out the older technology.
What is VoIP? VoIP stands for Voice over Internet Protocol and simply put it’s a technology which provides a way of using the internet to make standard telephone calls, using a computer, VoIP handset, or other data-device such as a mobile phone.
This type of telephone service doesn’t rely on having one or more physical landlines coming into your office – just a stable internet connection is all you need.
The difference between traditional telephony and VoIP
Features – traditional telephones have basic features, tied into the hardware of the telephone switch in your office.
VoIP is software driven and can include additional services such as being able to send voicemails to your email account, easily configurable call forwarding, a digital receptionist and more.
Technology – Traditional phone systems have been around for a long time but as VoIP is becoming increasingly popular and a viable alternative, telephony hardware and services companies will eventually start to phase out their older style systems.
As VoIP is a software-based service, system upgrades become much simpler, and you’re able to benefit from new features sooner.
You can also increase your system capacity without the need (and cost) of having additional physical lines installed on your premises.
Reliability – Average internet speeds have increased drastically over the years; however, traditional telephone lines have the slight advantage in this area.
This gap is set to close with developments and enhancements on the rise. In looking for a VoIP service provider, reliability and excellent customer support should be high on your list of priorities.
Cost – VoIP calls are around 40-90 per cent cheaper than traditional technologies; there is less physical hardware required, IP (Internet Protocol) connection costs are lower than line rentals, and you can save money on call costs.
With VoIP, remote workers can have their office desk phone numbers easily forwarded to their mobile device at no additional cost.
Should your business switch to VoIP?
As telephony service providers gradually phase out traditional PSTN and ISDN services, IP telephony services will eventually be the only option for businesses.
If you’re currently considering a telephone system upgrade or expansion, it is worthwhile considering making the switch now; it’s a cost effective and flexible alternative.
Want nore information?
Contact us on 0161 241 9050 or visit our website at www.aspectit.co.uk to find out how your business can benefit from a VoIP telephone system.