A care company operating across Saddleworth has been rated Outstanding by health watchdogs, placing it among just four per cent of care providers in Britain to receive the highest possible rating.
Visiting Angels East Manchester was given maximum marks by inspectors from the Care Quality Commission (CQC) following a detailed assessment of the service, including the care it provides to people living with conditions such as dementia and its work supporting the wider community.
Inspectors were particularly impressed by the personal approach taken by the company, with one commenting: “If my mother and father needed care, I would come to you!”
The CQC praised Visiting Angels for the relationships its carers build with clients, with families involved throughout the care process.
Rather than simply providing essential medication and personal care, the company says its carers take time to get to know the people they support and are carefully matched with clients based on factors including their interests, culture and language.
The approach is particularly important in the diverse communities across Oldham and East Manchester.
Visiting Angels has also produced a series of videos explaining its services in English, Urdu, Hindi, Italian and Setswana, the official language of Botswana.
The initiative impressed inspectors, who said: “We just wish we could bottle this up and send it to carers across the country.”
The Outstanding rating adds to a growing list of recognition for the company, which has also received accolades including Care Employer of the Year.
The organisation’s approach has also helped it attract experienced staff from across the social care sector.
Manager Jodii Harthan, who has worked in care for 15 years, said: “Visiting Angels are like no other organisation.
“The management here is great and you really feel you are making a difference.”
The company is now planning a series of memorabilia coffee mornings for clients living with dementia and their families, providing an opportunity to share memories and spend time together.
Roxie Taj, Director of Visiting Angels East Manchester, said the CQC result was a reflection of the whole team: “Genuinely, this achievement is a team effort, and we are one big family,
“That comes from the way MD Badar Usmani engages with families and the community, to our carers, who we celebrate, develop and encourage.”
Roxie also said she hoped her position would inspire other women, particularly Muslim women, to pursue careers and leadership roles in business: “For my part, I want to be a role model for Muslim women and to show them that they can progress in the world of business.”
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